Question 1

My STORM® has no power/pump not operating.

Accepted Answer

Check the wires are connected to the battery and check the battery is fully charged.

Question 2

My STORM® is dripping, is this normal?"

Accepted Answer

It is normal for the STORM® to drip 2 or 3 times when switched off and the liquid has depressurised
 
Some disinfectant can vastly reduce the liquid surface tension, whilst this is good for surface coverage, it can cause the jet nozzle to drip more than when spraying water for example. 
If the dripping is too much, consider using a different disinfectant. 
 
To check the machine is working correctly, flush out any chemical left in the machine, then using just water, spray whilst holding STORM® horizontally. The jet should drip 2 or 3 times when functioning properly.

Question 3

Charging Issues

Accepted Answer

It is extremely unlikely the battery is faulty. It's more likely the charger has generated a fault.
 
Watch the video below to find out more.

Question 4

How will I know when my machine is fully charged?

Accepted Answer

When charging the machine, the red light will show. When the battery is fully charged the light will show green. A full charge from flat will take approximately 8 hours.

Question 5

My backpack has torn, what should I do?"

Accepted Answer

In the rare event the backpack should tear, please contact your original supplier. They will complete a warranty form and arrange the repair.
 
If the tear is due to manufacture defect, we will replace the material backpack free of charge. Your original supplier will arrange to swap the components from your current backpack into the new backpack.
 
We have added metal studs into  the design to take all stress of stitching and elimate this use moving forward.

Answers to your most frequently asked questions

M3

My machine is not turning on

Charging Issues

The brush isn't turning/making a loud noise.

My backpack has torn, what should I do?"

How will I know when my machine is fully charged?

JET3

My machine is not turning on.

Charging Issues

My JET3 machine is not spraying

The brush isn't turning/making a loud noise.

My backpack has torn, what should I do?"

How will I know when my machine is fully charged?

STORM®

My STORM® has no power/pump not operating.

My STORM® is dripping, is this normal?"

Charging Issues

How will I know when my machine is fully charged?

My backpack has torn, what should I do?"