Question 1

My machine is not turning on

Accepted Answer

If your M3 machine is not turning on or is turning slowly, check he battery terminals are connected properly and motor to handle plugs are connected securely.   Using a voltmeter, simply open the battery back, disconnect the two leads at the battery and touch the voltmeter probes to the terminals accordingly. A satisfactory reading would be approx. 11.5 - 13 volts.   if the machine still doesn't turn on, please contact your seller.

Question 2

Charging Issues

Accepted Answer

It is extremely unlikely the battery is faulty. It's more likely the charger has generated a fault.   Watch the video below to find out more.

Question 3

The brush isn't turning/making a loud noise.

Accepted Answer

In the rare event you hear a grinding noise from the motorhead and the brush is not turning, you will need a complete motorhead replacement.

Question 4

My backpack has torn, what should I do?"

Accepted Answer

In the rare event the backpack should tear, please contact your original supplier. They will complete a warranty form and arrange the repair.   If the tear is due to manufacture defect, we will replace the material backpack free of charge. Your original supplier will arrange to swap the components from your current backpack into the new backpack.   We have added metal studs into  the design to take all stress of stitching and elimate this use moving forward.

Question 5

How will I know when my machine is fully charged?

Accepted Answer

When charging the machine, the red light will show. When the battery is fully charged the light will show green. A full charge from flat will take approximately 8 hours.

Answers to your most frequently asked questions