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We recommend reading our troubleshooting guides first, before contacting us.
Are you a MotorScrubber Distributor?
Arrange for MotorScrubber parts to be delivered or request a machine repair.
Troubleshooting
M3
My backpack has torn, what should I do?
In the rare event the backpack should tear, please contact your original supplier. They will complete a warranty form and arrange the repair.
Charging Issues
How will I know when my machine is fully charged?
When charging the machine, the red light will show. When the battery is fully charged the light will show green. A full charge from flat will take approximately 8 hours.
The brush isn't turning/making a loud noise.
In the rare event you hear a grinding noise from the motorhead and the brush is not turning, you will need a complete motorhead replacement.
My machine is not turning on
JET3
My backpack has torn, what should I do?
In the rare event the backpack should tear, please contact your original supplier. They will complete a warranty form and arrange the repair.
Charging Issues
How will I know when my machine is fully charged?
When charging the machine, the red light will show. When the battery is fully charged the light will show green. A full charge from flat will take approximately 8 hours.
The brush isn't turning/making a loud noise.
In the rare event you hear a grinding noise from the motorhead and the brush is not turning, you will need a complete motorhead replacement, please contact your seller.
My JET3 machine is not spraying
Have you primed the pump? If not, please follow the steps on how to do this in another question.
My machine is not turning on.
If your JET3 machine is not turning on or is turning slowly, check he battery terminals are connected properly and motor to handle plugs are connected securely.
STORMâ„¢
My backpack has torn, what should I do?
In the rare event the backpack should tear, please contact your original supplier. They will complete a warranty form and arrange the repair.
Charging Issues
How will I know when my machine is fully charged?
When charging the machine, the red light will show. When the battery is fully charged the light will show green. A full charge from flat will take approximately 8 hours.
The brush isn't turning/making a loud noise.
In the rare event you hear a grinding noise from the motorhead and the brush is not turning, you will need a complete motorhead replacement, please contact your seller.
My JET3 machine is not spraying
Have you primed the pump? If not, please follow the steps on how to do this in another question.
My machine is not turning on.
If your JET3 machine is not turning on or is turning slowly, check he battery terminals are connected properly and motor to handle plugs are connected securely.